Support Users
Manage support team members and their access permissions
Total Support Staff
4
3 active
Avg Response Time
11m
↓ 2m from last week
Tickets Resolved
833
This month
Avg Rating
4.7
↑ 0.2 from last month
All Support Users
4 support users
| Name & Contact | Role & Department | Performance | Status | Shift | Actions |
|---|---|---|---|---|---|
SJ Sarah Johnson sarah@support.com | Senior Support Agent Technical Support | 245 resolved 12 mins avg ⭐ 4.8 | active | Morning (9AM-5PM) | |
MC Michael Chen michael@support.com | Support Team Lead Customer Success | 189 resolved 8 mins avg ⭐ 4.9 | active | Afternoon (1PM-9PM) | |
ER Emily Rodriguez emily@support.com | Junior Support Agent General Support | 87 resolved 18 mins avg ⭐ 4.5 | active | Night (9PM-5AM) | |
DP David Park david@support.com | Support Specialist Technical Support | 312 resolved 10 mins avg ⭐ 4.7 | on-leave | Morning (9AM-5PM) |